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local TICKET_CATEGORIES =
{
{
id = TICKET_CATEGORY_CHARACTER_ISSUE,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPCATEGORIES", CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_CHARACTER_ISSUE),
},
{
id = TICKET_CATEGORY_REPORT_DEFAULT,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPCATEGORIES", CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_PLAYER),
},
{
id = TICKET_CATEGORY_REPORT_DEFAULT,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPCATEGORIES", CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_GUILD),
},
{
id = TICKET_CATEGORY_OTHER,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPCATEGORIES", CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_SUBMIT_FEEDBACK),
},
}
local TICKET_SUBCATEGORIES =
{
[CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_PLAYER] =
{
{
id = TICKET_CATEGORY_REPORT_BAD_NAME,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY", CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_INAPPROPRIATE_NAME),
},
{
id = TICKET_CATEGORY_REPORT_HARASSMENT,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY", CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_HARASSMENT),
},
{
id = TICKET_CATEGORY_REPORT_CHEATING,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY", CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_CHEATING),
},
{
id = TICKET_CATEGORY_REPORT_OTHER,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY", CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_OTHER),
},
},
[CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_GUILD] =
{
{
id = TICKET_CATEGORY_REPORT_GUILD_NAME,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPREPORTGUILDSUBCATEGORY", CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_SUBCATEGORY_INAPPROPRIATE_NAME),
},
{
id = TICKET_CATEGORY_REPORT_GUILD_LISTING,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPREPORTGUILDSUBCATEGORY", CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_SUBCATEGORY_INAPPROPRIATE_LISTING),
},
{
id = TICKET_CATEGORY_REPORT_GUILD_DECLINE_MESSAGE,
name = GetString("SI_CUSTOMERSERVICEASKFORHELPREPORTGUILDSUBCATEGORY", CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_SUBCATEGORY_INAPPROPRIATE_DECLINE),
},
},
}
local REQUIRED_FIELD_DEFAULT_TEXTS =
{
[CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_PLAYER] = zo_strformat(SI_GAMEPAD_HELP_TICKET_EDIT_REQUIRED_NAME_DISPLAY, ZO_GetPlatformAccountLabel()),
}
end
local headerMessageControl = self.control:GetNamedChild("MaskContainerHeaderContainerHeaderMessage")
end
local keybindDescriptor =
{
if targetData.isTextField then
else
end
elseif targetData.isDropdown then
elseif targetData.isSubmit then
end
end,
if selectedData then
return not selectedData.isLocked
end
end
return false
end
}
return keybindDescriptor
end
return "helpCustomerServiceGamepad"
end
end
end
if subcategoryIndex then
local subcategoryInfo = TICKET_SUBCATEGORIES[categoryValue]
if subcategoryInfo then
categoryTicketId = subcategoryInfo[subcategoryIndex].id
end
end
return categoryTicketId
end
if categoryIndex then
end
end
local categoryInfo = TICKET_CATEGORIES[categoryIndex]
if categoryInfo then
end
end
return info.id
end
end
end
local result = ZO_HELP_TICKET_VALIDATION_STATUS.SUCCESS
if details == nil or details == "" then
--"Character" required information is inferred, so nothing is required
if ticketId ~= TICKET_CATEGORY_CHARACTER_ISSUE and ticketId ~= TICKET_CATEGORY_OTHER then
result = ZO_HELP_TICKET_VALIDATION_STATUS.FAILED_NO_DISPLAY_NAME
end
end
return result
end
if ticketId == TICKET_CATEGORY_REPORT_DEFAULT then
end
end
end
end
break
end
end
end
for subCategoryIndex, subCategoryInfo in ipairs(TICKET_SUBCATEGORIES[CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_GUILD]) do
break
end
end
end
end
end
end
local function SetupTextFieldListEntry(control, data, selected, reselectingDuringRebuild, enabled, active)
end)
end)
if savedText then
else
end
else
end
end
local function SetupLockedTextFieldListEntry(control, data, selected, reselectingDuringRebuild, enabled, active)
if savedText then
else
end
end
local function SetupDropdownListEntry(control, data, selected, selectedDuringRebuild, enabled, active)
if selected then
end
end
list:AddDataTemplateWithHeader("ZO_GamepadTextFieldItem_Multiline", SetupTextFieldListEntry, ZO_GamepadMenuEntryTemplateParametricListFunction, nil, "ZO_GamepadMenuEntryFullWidthHeaderTemplate")
list:AddDataTemplateWithHeader("ZO_Gamepad_Help_EditLockedEntry_MultiLine", SetupLockedTextFieldListEntry, ZO_GamepadMenuEntryTemplateParametricListFunction, nil, "ZO_GamepadMenuEntryFullWidthHeaderWithLockTemplate")
list:AddDataTemplateWithHeader("ZO_Gamepad_Help_Dropdown_Item", SetupDropdownListEntry, ZO_GamepadMenuEntryTemplateParametricListFunction, nil, "ZO_GamepadMenuEntryFullWidthHeaderTemplate")
list:AddDataTemplate("ZO_GamepadTextFieldSubmitItem", ZO_SharedGamepadEntry_OnSetup, ZO_GamepadMenuEntryTemplateParametricListFunction)
end
function ZO_Help_Customer_Service_Gamepad:DropdownItemCallback(selectionIndex, fieldType, ticketCategoryId)
if fieldType == ZO_HELP_TICKET_FIELD_TYPE.CATEGORY then
end
end
end
end
dropdown:AddItem(ZO_ComboBox:CreateItemEntry(item.name, function() self:DropdownItemCallback(index, data.fieldType, item.id) end), ZO_COMBOBOX_SUPPRESS_UPDATE)
end
end
if savedField then
else
end
end
end
if savedField then
else
end
end
end
entryData.fieldType = fieldType
entryData.isTextField = true
entryData.isRequired = required
entryData.isLocked = locked
if locked then
else
end
end
entryData.fieldType = fieldType
entryData.isDropdown = true
end
local entryData = ZO_GamepadEntryData:New(GetString(SI_GAMEPAD_HELP_SUBMIT_TICKET), ZO_GAMEPAD_SUBMIT_ENTRY_ICON)
entryData.isSubmit = true
end
local FIELD_IS_REQUIRED = true
-- categories
self:AddDropdownEntry(ZO_HELP_TICKET_FIELD_TYPE.CATEGORY, GetString(SI_GAMEPAD_HELP_FIELD_TITLE_CATEGORY), TICKET_CATEGORIES)
if categoryValue then
-- contextual subcategories
local subcategories = TICKET_SUBCATEGORIES[categoryValue]
if subcategories then
self:AddDropdownEntry(ZO_HELP_TICKET_FIELD_TYPE.SUBCATEGORY, GetString(SI_GAMEPAD_HELP_FIELD_TITLE_SUBCATEGORY), subcategories)
end
-- required fields
if ticketId ~= TICKET_CATEGORY_CHARACTER_ISSUE and ticketId ~= TICKET_CATEGORY_OTHER then
self:AddTextFieldEntry(ZO_HELP_TICKET_FIELD_TYPE.DETAILS, GetString(SI_GAMEPAD_HELP_FIELD_TITLE_REQUIRED_DETAILS), FIELD_IS_REQUIRED, self.requiredInfoProvidedInternally)
end
end
-- additional details
self:AddTextFieldEntry(ZO_HELP_TICKET_FIELD_TYPE.DESCRIPTION, GetString(SI_GAMEPAD_HELP_FIELD_TITLE_ADDITIONAL_DETAILS))
end
-- Customer Service has dynamic categories, which means it's not always enough to just refresh what's visible.
-- We need to rebuild the list when we reset in case the controls have changed.
end
end
end
end
end
end
end
HELP_CUSTOMER_SERVICE_GAMEPAD:SetupTicketByCategoryValue(CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_PLAYER, SetDisplayName)
end
end
HELP_CUSTOMER_SERVICE_GAMEPAD:SetupTicketByCategoryValue(CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_GUILD, SetGuildName)
end |